For ordered tours the customer is required to deposit 20-100% of the total price of the tour. (EUROPANI s.r.o. is not responsible for late payment by the customer.)
The standard cancellation period for group and individual excursions not including accommodation and / or air / train tickets starts 24 hours before the start of the service, unless stated otherwise in the order.
The standard cancellation period for excursions and tours, including accommodation and / or air / rail tickets, is determined individually for each order. In some cases, cancellation is not possible free of charge, for example, when providing special “non-refundable” accommodation and air tickets or tickets / tickets.
If the service is canceled in less than 24 hours or “no show”, the cancellation fee will be 100% of the amount of the deposit.
We realize that unforeseen situations can happen in our lives, so we try to evaluate each case individually.
To cancel ordered services, please send an e-mail with details of your order to firstname.lastname@example.org
or call the phone number +420 775 742 224 or send an SMS or connect with WhatsApp or Viber.
The conditions for the cancellation of the orders contain part of the information provided in the general rules for the provision of services, which are located on the pages alextour.cz and in case of confusion EUROPANI s.r.o. reserves the right to comply with these rules. Any action to cancel or change an order must be recorded in writing (email, SMS, WhatsApp, Viber, paper statement, etc.).
METHODS OF RETURN OF PAYMENT
In the event of cancellation of the ordered services in accordance with the standard cancellation period above, the payment will be paid according to the manner in which the ordered services have been paid:
If you pay by bank card on the web:
– the amount will be refunded to your account within 30 business days of the cancellation of the service minus the bank’s commission (maximum 2.5% of the order amount).